Before You Read On
This Privacy Policy applies to all personal data collected when you use the phix9 platform — including the website at phix9.app, the mobile browser interface, and any communication channels operated by phix9. It was written to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. If you have questions about anything in this policy, contact us at support@phix9.app.
1. Who We Are and Who Controls Your Data
phix9 is the operator of the online gaming platform accessible at phix9.app and is the data controller responsible for the personal information collected through that platform. As a data controller, phix9 determines the purposes and means by which your personal data is processed.
phix9 operates under a Philippine gaming licence and is subject to the regulatory framework of the relevant Philippine gaming authority. Our data processing activities are conducted in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
If you have any questions about how phix9 handles your personal data, you can reach our designated Data Protection Officer at support@phix9.app. We aim to respond to all data-related inquiries within five business days.
2. Personal Data We Collect
phix9 collects personal data at various points during your use of the platform. The type and volume of data collected depends on which part of the platform you're using and whether you're a registered player.
2.1 Registration Data
When you create a phix9 account, we collect the information you provide during the registration process:
- Full legal name (as it appears on your government-issued ID)
- Date of birth
- Residential address in the Philippines
- Email address
- Mobile phone number
- Username and password (password is stored in encrypted form)
2.2 Identity Verification Data (KYC)
To comply with Philippine anti-money laundering (AML) regulations and our licensing obligations, phix9 may request the following documents at various stages of account activity — particularly before processing a withdrawal:
- Government-issued photo ID (passport, driver's licence, SSS ID, UMID, PhilSys national ID, or similar)
- Proof of current address (utility bill, bank statement, or government document dated within 90 days)
- Selfie or live photo for identity matching
- Proof of payment channel ownership (screenshot or statement showing the registered name matches your phix9 account name)
2.3 Transaction Data
phix9 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance changes. This data is retained for regulatory compliance purposes.
2.4 Technical and Usage Data
When you access phix9, our systems automatically collect certain technical information including your IP address, device type and operating system, browser type and version, pages visited and time spent, session start and end times, and error or crash logs.
2.5 Communications Data
If you contact phix9 through live chat, email, or any other support channel, we retain records of those communications including the content of messages, timestamps, and the outcome of any issue raised.
What phix9 does not collect: We do not collect your full payment card numbers. Card transactions are processed through PCI-DSS compliant payment processors who handle card data directly. phix9 retains only the last four digits of a card for identification purposes.
3. How phix9 Uses Your Personal Data
phix9 uses your personal data only for purposes that are clearly defined and proportionate to what was collected. Here is a breakdown of the main purposes:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation and management | Registration data, login records | Required to provide the phix9 service |
| Identity verification (KYC) | KYC documents, selfie | Regulatory and AML compliance |
| Processing deposits and withdrawals | Transaction data, payment channel details | Required to fulfil financial service contract |
| Fraud prevention and security | Technical data, transaction patterns, IP records | Legitimate interest in platform security |
| Responsible gaming monitoring | Wagering activity, session data | Regulatory obligation and player protection |
| Customer support | Communications data, account history | Required to resolve player queries |
| Marketing communications | Email, mobile number, preferences | Consent-based only — opt out at any time |
| Platform improvement and analytics | Anonymised usage data | Legitimate interest in improving the service |
phix9 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on your account status without human review.
4. Legal Bases for Processing
Under the Philippine Data Privacy Act, phix9 must have a lawful basis for each type of data processing we carry out. The legal bases we rely on are:
- Performance of a contract — processing required to operate your phix9 account, process transactions, and deliver the gaming service you signed up for
- Compliance with a legal obligation — KYC verification, AML reporting, age verification, and retention of financial records as required under Philippine law
- Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and anonymised analytics used to improve the phix9 service
- Consent — marketing communications (email newsletters, promotional offers, SMS alerts). You can withdraw this consent at any time through your account settings or by emailing support@phix9.app
Plain language note: Most phix9 data processing is required to run your account and comply with Philippine law — it's not optional if you want to use the platform. The only processing that's purely consent-based is marketing communications, which you can opt out of at any time without affecting your ability to play.
5. Who We Share Your Data With
phix9 does not sell your personal data to third parties under any circumstances. We share data only with organisations that help us operate the platform or that we are legally required to cooperate with. All third-party recipients are bound by data processing agreements and are required to handle your data securely and in compliance with Philippine privacy law.
5.1 Payment Processors
When you make a deposit or withdrawal, your payment information is processed by our partner payment service providers (GCash, Maya, BDO, BPI, and others). These providers receive only the information necessary to process your specific transaction. phix9 does not store full card numbers or e-wallet credentials.
5.2 Identity Verification Providers
phix9 uses regulated third-party identity verification services to validate KYC documents. These providers receive your verification documents for the sole purpose of confirming your identity and communicating the result back to phix9. They are not permitted to use your data for any other purpose.
5.3 Regulatory Authorities
phix9 is required to share certain player data with the relevant Philippine gaming regulator and, where mandated by law, with the Anti-Money Laundering Council (AMLC) and other Philippine government agencies. This sharing happens only when legally required and is not discretionary.
5.4 Technology and Infrastructure Providers
phix9 uses third-party technology infrastructure including cloud hosting, game content providers, and analytics tools. These providers may process technical and usage data as part of their service delivery. They operate under contractual obligations that restrict their use of phix9 player data.
5.5 No Marketing Data Sales
phix9 does not share your personal data with advertising networks, data brokers, or any organisation for the purpose of selling or monetising your data. Marketing communications sent on behalf of phix9 are managed entirely in-house.
6. Cookies and Tracking Technologies
phix9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies phix9 uses:
6.1 Essential Cookies
These are required for the phix9 platform to function. They manage your login session, maintain your account security, and ensure game sessions are tracked correctly. You cannot opt out of essential cookies while using phix9.
6.2 Functional Cookies
These cookies remember your preferences — such as your preferred language or the last game section you visited — to improve your experience the next time you log in. They are not used for advertising.
6.3 Analytics Cookies
phix9 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues are most common. This data is aggregated and does not identify individual players.
6.4 Managing Cookies
You can manage non-essential cookie preferences through the cookie settings panel on phix9, or through your browser's cookie controls. Disabling functional or analytics cookies will not affect your ability to log in and play — it may only affect certain personalisation features.
7. Data Retention
phix9 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by Philippine law and regulatory obligations. The following retention periods apply:
- Account data and transaction records — retained for a minimum of 5 years from the date of the last transaction, as required under Philippine AML regulations
- KYC and identity documents — retained for the duration of the account relationship and for a minimum of 5 years after account closure
- Customer support communications — retained for 3 years from the date of the interaction
- Technical and usage logs — retained for 12 months in identifiable form, then anonymised for analytical purposes
- Marketing preferences — retained until you withdraw consent or close your account, whichever comes first
When data is no longer required for any legitimate purpose, phix9 securely deletes or anonymises it in accordance with our internal data disposal procedures.
8. Your Data Rights Under Philippine Law
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phix9. These rights can be exercised by contacting us at support@phix9.app with the subject line "Data Rights Request".
Right to Access
Request a copy of the personal data phix9 holds about you and information about how it's used.
Right to Correction
Request correction of inaccurate or outdated personal data in your phix9 account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to regulatory retention obligations.
Right to Object
Object to processing of your data based on legitimate interests — including opting out of direct marketing at any time.
Right to Data Portability
Request a copy of your data in a structured, machine-readable format where technically feasible.
Right to Complain
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phix9 has handled your data unlawfully.
phix9 will respond to all verifiable data rights requests within 30 days. We may need to verify your identity before processing a request to ensure data is not disclosed or deleted at the request of an unauthorised party.
9. Children's Privacy
phix9 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is carried out during the registration process and through KYC document checks.
If phix9 becomes aware that personal data has been collected from a person under 18, we will immediately suspend the account, delete the data, and report the incident to the relevant regulatory authority if required. Parents or guardians who believe their child has registered on phix9 should contact us immediately at support@phix9.app so the account can be closed and the data removed.
10. Security Measures
phix9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and the phix9 servers
- Encrypted storage for sensitive data including passwords (hashed), KYC documents, and financial records
- Access controls — phix9 staff access to player data is restricted on a need-to-know basis with role-based permissions
- Two-factor authentication available for all phix9 player accounts and required for internal administrative access
- Regular security audits and penetration testing by independent security professionals
- Incident response procedures — in the event of a data breach, phix9 will notify affected players and the National Privacy Commission within the timeframes required by Philippine law
While phix9 takes all reasonable precautions to protect your data, no internet-based system can be guaranteed 100% secure. You are responsible for keeping your phix9 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
11. Updates to This Privacy Policy
phix9 may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or updates to applicable Philippine privacy regulations. When we make material changes, we will notify registered players by email and/or by a prominent notice on the phix9 platform before the changes take effect.
The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. If the changes are significant and affect rights you currently have, we will request renewed consent where required by law before the new practices begin.
Current version: This Privacy Policy was last updated in January 2025. If you registered with phix9 before that date, the key change from the previous version was the addition of the Data Retention section (Section 7) with explicit retention timelines for each data category.
12. Contact Us & How to Raise a Complaint
If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how phix9 has handled your personal information, please contact us through one of the following channels:
- Email: support@phix9.app (subject line: "Privacy / Data Rights")
- Live Chat: Available 24/7 from any page on the phix9 platform
- FAQ: phix9.app/faq
phix9 will acknowledge all privacy-related inquiries within 48 hours and aims to resolve them within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). phix9 cooperates fully with NPC investigations.